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Service Directory

Glossary of Terms
Consumer Connect

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Abuse and Neglect

Organizations to whom you can report suspected cases of abuse. Also, organizations who provide services designed to protect older persons from neglect, exploitation (including financial exploitation), or abuse. Neglect, exploitation and abuse are defined as: The willful infliction of injury, unreasonable confinement, intimidation, or cruel punishment resulting in physical harm, pain, or mental anguish, or deprivation by a person or by self-neglect, including a caregiver, of goods or services that are necessary to avoid physical harm, mental anguish, or mental illness.

Adult Day Care

Care for dependent adults, provided in a supervised, protective, group setting during some portion of a twenty-four-hour day, not to exceed 16 hours. Health, social, and related support services are offered in a group setting of two or more individuals with a functional impairment on a scheduled, contractual basis. Examples of the health, social and related support services that may be offered in an adult day care setting include, but are not limited to the following: social and recreational activities, meals, rehabilitation, help with taking medications; help with personal care, family caregiver support groups, etc. The services offered by adult day care centers vary, with some providing more hands-on care than others. Adult Day Care Centers are required to be certified by the Iowa Department of Inspections and Appeals.

Adult Day Care/Health:

Personal (with potential for bathing) and social care for elders in a supervised, protective and congregate setting during some portion of a day.

Adult Day Treatment

Intense counseling services provided in a partial-hospitalization setting.

Adult Education

Providing formal or informal opportunities for individuals to acquire knowledge, experiences, or skills. Education can be offered in a conference setting, University or community college, public library, health fair, hospital, an individual's home or other formal or informal setting. Topics must be relevant to people age 60 and older or caregivers of people age 60 and over.

Adult Protective Services

Services where professionals investigate allegations of suspected dependent adult abuse. Currently, in Iowa, the Department of Human Services (DHS) handles allegations of suspected dependent adult abuse in the community setting and the Department of Inspections and Appeals (DIA) handles

allegations of suspected dependent adult abuse in Long Term Care (LTC) facilities and hospitals.

Advocacy

Receiving, researching, or working to resolve complaints or problems on behalf of an older person in regards to securing rights and/or benefits. Advocacy does not include services provided by an attorney or work under the supervision of an attorney. Another type of advocacy is pro-active in nature, such as when professionals or citizens’ groups work with legislators or public officials to ensure that the rights and needs of older persons are considered when developing laws and public programs.

Aging Referrals

Programs that maintain information about community resources that are appropriate for senior citizens/caregivers and which link individuals who are in need of aging services or programs with appropriate resources or which provide information about community agencies and organizations that offer aging services.

Alzheimer’s Disease Support Group

Support groups for caregivers, relatives or friends of persons with Alzheimer’s disease or a related disorder.

Alzheimer’s/Dementia Disease

organization providing information about Alzheimer's Disease to the general public. Also included are organizations that provide information and assistance, education, or other services specifically targeted to Alzheimer's Disease sufferers and their families.

Apartments

Apartments designed for people age 60 and over to live independently. They do not provide assistance with the activities of daily living and may or may not be subsidized.

Arbitration/Mediation

Programs that provide an impartial third person who is acceptable to all parties to a dispute who presides over or facilitates a hearing at which both parties have an opportunity to be heard, and who aids them in making their own settlement or who issues an award that both parties have agreed in advance to accept as final.

Area Agencies on Aging

Agencies who plan, coordinate and offer information about human services for older people and their caregivers, as directed by the Older Americans Act. Area Agencies on Aging (AAAs) help older adults remain in their home, if that is their preference. They are aided by services such as home delivered meals, home health care and whatever else it may take to insure independent living as viable option. AAAs serve as portals to care, assessing needs, determining eligibility for assistance, purchasing home health and other services for income eligible seniors, and developing programs to respond to new needs as they arise. Many Area Agencies on Aging provide direct services such as senior centers and meal programs.

Arthritis

An organization providing information about Arthritis to the general public. Also included are organizations that provide information and assistance, education, or other services specifically targeted to Arthritis sufferers and their families.

Arthritis Support Group

Support groups for persons who have arthritis and/or their caregivers.

Assisted Living

An Assisted Living program provides housing with services to three or more individuals in a homelike setting. Services may include but are not limited to health-related care, personal care (bathing, hygiene, grooming, etc.), and assistance with instrumental activities of daily living. Examples of instrumental activities of daily living would be housekeeping, chores, shopping, transportation within the community, etc. Assisted Living facilities are required by Iowa law to be certified through the Iowa Department of Inspections and Appeals.

Assisted Living-Dementia

Assisted Living unit designed to care for those with moderate to severe dementias but few other medical problems. These normally are locked facilities that specialize in the unique kinds of supervision, structure, support and personal care required by those with dementia. Assisted Living facilities are required by Iowa law to be certified through the Iowa Department of Inspections and Appeals.

Assisted Transportation:

Provision of assistance, including escort if needed, to a person who has difficulties (physical or cognitive) using regular vehicular transportation. Drivers typically provide assistance for passengers to and from their front door to the bus or van when necessary. ​

Assistive Products

Programs/Vendors that provide equipment, appliances, products or any other items that can be used to increase, maintain, or improve the abilities of people with disabilities or older adults, including those who have physical or sensory limitations, to increase their mobility and/or ability to communicate and live more comfortably

Bereavement Support Group

Support groups that offer emotional support for those persons who have suffered the loss of a relative or a friend.  Programs may also include counseling for widows and widowers.​

Cancer

An organization providing information about Cancer to the general public. Also included are organizations that provide information and assistance, education, or other services specifically targeted to people who have Cancer and their families.

Cancer Support Group

Support groups that offer emotional support as well as educational information to individuals who have been successfully treated for cancer or who have been diagnosed with cancer.

Caregiver Education

Providing formal or informal opportunities for caregivers to acquire knowledge, experience, or skills. Education can be offered in a conference setting, university or community college, public library, health fair, hospital, an individual's home, other formal or informal setting, or through the internet. Topics must be relevant to caregivers of people age 60 and over or to grandparents who are raising grandchildren.

Case Management:

Programs that develop care plans for the evaluation, treatment and/or care of individuals who, because of age, illness, disability or other difficulties, are unable to arrange for services on their own behalf; which assess the individual's needs; coordinates the delivery of needed services; ensure that services are obtained in accordance with the care plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the client.

Chemical Dependency Support Group

Support groups that assist individuals, through encouragement, information sharing and support, to recover from an addiction and to make necessary changes to continue in recovery.   Some groups may be open to anyone whose life may be affected by an addicted or recovering individual.

Chore Services

Providing assistance to persons having difficulty with heavy housework, yard work, or sidewalk maintenance.  (i.e. shoveling snow, lawn mowing, lawn raking, cleaning closets etc.)

Chore:

​Assistance such as heavy housework, yard work or sidewalk maintenance for an individual

Companion Services

Going to see a homebound elder in order to comfort or help.  Companions provide friendship and may also provide assistance to seniors who have difficulty with daily living tasks.

Congregate Meal:

Programs that provide nutritious meals for senior citizens and other eligible persons who may be at risk for nutritional deficits without assistance and who can benefit from an opportunity to socialize with their peers.  Congregate meals are usually served in senior centers. Provision of a noon meal which complies with the Dietary Guidelines for Americans at a senior center or other group setting (restaurant, senior housing, etc.).  Each meal must meet 1/3 of the current recommended dietary allowances and must be offered on a contribution basis rather than a set fee.

Consumer Protection Services

Agencies established by federal, state, county or city officials, business or industry associations, the media or the private sector to provide consumer education and information and/or to handle consumer complaints regarding unfair or fraudulent business or credit practices, unsafe or poor quality goods, incompetent services or other similar problems; and to provide solutions through mediation, arbitration or public pressure.

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