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Abuse and Neglect

Organizations to whom you can report suspected cases of abuse. Also, organizations who provide services designed to protect older persons from neglect, exploitation (including financial exploitation), or abuse. Neglect, exploitation and abuse are defined as: The willful infliction of injury, unreasonable confinement, intimidation, or cruel punishment resulting in physical harm, pain, or mental anguish, or deprivation by a person or by self-neglect, including a caregiver, of goods or services that are necessary to avoid physical harm, mental anguish, or mental illness.

Adult Day Care

Care for dependent adults, provided in a supervised, protective, group setting during some portion of a twenty-four-hour day, not to exceed 16 hours. Health, social, and related support services are offered in a group setting of two or more individuals with a functional impairment on a scheduled, contractual basis. Examples of the health, social and related support services that may be offered in an adult day care setting include, but are not limited to the following: social and recreational activities, meals, rehabilitation, help with taking medications; help with personal care, family caregiver support groups, etc. The services offered by adult day care centers vary, with some providing more hands-on care than others. Adult Day Care Centers are required to be certified by the Iowa Department of Inspections and Appeals.

Adult Day Care/Health:

Personal (with potential for bathing) and social care for elders in a supervised, protective and congregate setting during some portion of a day.

Adult Day Treatment

Intense counseling services provided in a partial-hospitalization setting.

Adult Education

Providing formal or informal opportunities for individuals to acquire knowledge, experiences, or skills. Education can be offered in a conference setting, University or community college, public library, health fair, hospital, an individual's home or other formal or informal setting. Topics must be relevant to people age 60 and older or caregivers of people age 60 and over.

Adult Protective Services

Services where professionals investigate allegations of suspected dependent adult abuse. Currently, in Iowa, the Department of Human Services (DHS) handles allegations of suspected dependent adult abuse in the community setting and the Department of Inspections and Appeals (DIA) handles

allegations of suspected dependent adult abuse in Long Term Care (LTC) facilities and hospitals.


Receiving, researching, or working to resolve complaints or problems on behalf of an older person in regards to securing rights and/or benefits. Advocacy does not include services provided by an attorney or work under the supervision of an attorney. Another type of advocacy is pro-active in nature, such as when professionals or citizens’ groups work with legislators or public officials to ensure that the rights and needs of older persons are considered when developing laws and public programs.

Aging Referrals

Programs that maintain information about community resources that are appropriate for senior citizens/caregivers and which link individuals who are in need of aging services or programs with appropriate resources or which provide information about community agencies and organizations that offer aging services.

Alzheimer’s Disease Support Group

Support groups for caregivers, relatives or friends of persons with Alzheimer’s disease or a related disorder.

Alzheimer’s/Dementia Disease

organization providing information about Alzheimer's Disease to the general public. Also included are organizations that provide information and assistance, education, or other services specifically targeted to Alzheimer's Disease sufferers and their families.


Apartments designed for people age 60 and over to live independently. They do not provide assistance with the activities of daily living and may or may not be subsidized.


Programs that provide an impartial third person who is acceptable to all parties to a dispute who presides over or facilitates a hearing at which both parties have an opportunity to be heard, and who aids them in making their own settlement or who issues an award that both parties have agreed in advance to accept as final.

Area Agencies on Aging

Agencies who plan, coordinate and offer information about human services for older people and their caregivers, as directed by the Older Americans Act. Area Agencies on Aging (AAAs) help older adults remain in their home, if that is their preference. They are aided by services such as home delivered meals, home health care and whatever else it may take to insure independent living as viable option. AAAs serve as portals to care, assessing needs, determining eligibility for assistance, purchasing home health and other services for income eligible seniors, and developing programs to respond to new needs as they arise. Many Area Agencies on Aging provide direct services such as senior centers and meal programs.


An organization providing information about Arthritis to the general public. Also included are organizations that provide information and assistance, education, or other services specifically targeted to Arthritis sufferers and their families.

Arthritis Support Group

Support groups for persons who have arthritis and/or their caregivers.

Assisted Transportation:

Provision of assistance, including escort if needed, to a person who has difficulties (physical or cognitive) using regular vehicular transportation. Drivers typically provide assistance for passengers to and from their front door to the bus or van when necessary. ​

Bereavement Support Group

Support groups that offer emotional support for those persons who have suffered the loss of a relative or a friend.  Programs may also include counseling for widows and widowers.​

Case Management:

Programs that develop care plans for the evaluation, treatment and/or care of individuals who, because of age, illness, disability or other difficulties, are unable to arrange for services on their own behalf; which assess the individual's needs; coordinates the delivery of needed services; ensure that services are obtained in accordance with the care plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the client.


​Assistance such as heavy housework, yard work or sidewalk maintenance for an individual

Congregate Meal:

Programs that provide nutritious meals for senior citizens and other eligible persons who may be at risk for nutritional deficits without assistance and who can benefit from an opportunity to socialize with their peers.  Congregate meals are usually served in senior centers. Provision of a noon meal which complies with the Dietary Guidelines for Americans at a senior center or other group setting (restaurant, senior housing, etc.).  Each meal must meet 1/3 of the current recommended dietary allowances and must be offered on a contribution basis rather than a set fee.


Programs that specialize in the treatment of individuals who have identified mental or emotional disorders with the objective of helping them to eliminate or reduce the severity of their symptoms, to mediate disturbed patterns or behavior, to promote positive personality growth and development and to maximize the individual's ability to function as independently as possible.  Treatment may utilize therapeutic techniques derived from one or more theoretical counseling approaches. Note: If a counseling service is a Community Mental Health Center, they are required to be licensed by the Iowa Department of Inspections and Appeals.

Home Delivered Meal:

​A meal provided to a qualified individual in his/her place of residence


​Assistance such as preparing meals, shopping for personal items, managing money, using the telephone or doing light housework.

Information and Assistance:

​A service that provides individuals with information on services available within communities and links them to appropriate services


Legal Assistance:

​Legal advice, counseling and representation by an attorney or other person acting under the supervision of an attorney.


Nutrition Counseling

Service done by a certified nutrition consultant or a registered dietitian to create individual action plans to help adopt a healthier lifestyle.​

Personal Care:

Personal assistance, supervision or cues with activities of daily living.


Respite Care:

Services which offer temporary, substitute supports or living arrangements for care recipients in order to provide a brief period of relief or rest for caregivers.


​Transportation from one location to another. Does not include any other activity



​An uncompensated individual who provides services or support on behalf of older individuals.


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